We are happy to stock the excellent Identifying & Meeting Customer Expectations: Pinpoint Customer Service Skill Development Training Series.

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Identifying & Meeting Customer Expectations will teach you the specific skills that you need to know to delight your customers by meeting and exceeding their expectations.

You will learn the role of perception and expectations have in customer service, as well as how to identify and manage them.

It illustrates how to meet and exceed customer expectations, by defining and delivering value to them, as well as how to assure customer satisfaction.

Easy to use and clearly presented, it succinctly illustrates proven strategies and techniques to effectively identify and manage your customers' expectations.

As part of the Pinpoint Skill Development Training Series, each skill pack (book) delivers eight core concepts, designed to provide a complete 360 degree perspective on each topic. You are focused on a single concept at a time, including the implications, techniques and strategies to apply the concept, reflection points and a hands-on activity or action plan that transfers the concept into practice.

The step-by-step instructions are structured to achieve each of Kirkpatrick's Four Levels. Each of the eight core concepts is designed to cross-reference and reinforce all other concepts within the skill pack. The combination of all hands-on activities, are designed to produce a master action plan for the specific skill pack.

This skill pack is ideal as an informal training tool for coaching or personal development. It can also be used as a handbook and guide for group training discussions.

Each skill pack in the Pinpoint Skill Development Training Series was developed from proven strategies and techniques created by Timothy Bednarz to effectively train thousands of employees in Fortune 1000 companies since 1990.