Managing Personal Stress & Burnout: Pinpoint Customer Service Skill Development Training Series by Majorium Business Press


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Customer Service Training are happy to present the famous Managing Personal Stress & Burnout: Pinpoint Customer Service Skill Development Training Series.

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Managing Personal Stress and Burnout
clearly and succinctly illustrates the concept and impact of unmanaged stress, and the causes stress in the workplace.

You will learn what behaviors lead to personal burnout, as well as the signs of personal stress and burnout.

You will discover the differences between stress and burnout, and the myths associated with stress.

You will be instructed how to manage stress, and proven strategies and techniques to reduce your personal stress levels.

You will learn how to recognize the signs of personal burnout, as well as proven techniques that allow you to work yourself out of it.

Finally, you will learn from the lessons of personal burnout, so to avoid it in the future.

As part of the Pinpoint Skill Development Training Series, each skill pack (book) delivers eight core concepts, designed to provide a complete 360 degree perspective on each topic. You are focused on a single concept at a time, including the implications, techniques and strategies to apply the concept, reflection points and a hands-on activity or action plan that transfers the concept into practice.

The step-by-step instructions are structured to achieve each of Kirkpatrick's Four Levels. Each of the eight core concepts is designed to cross-reference and reinforce all other concepts within the skill pack. The combination of all hands-on activities, are designed to produce a master action plan for the specific skill pack.

This skill pack is ideal as an informal training tool for coaching or personal development. It can also be used as a handbook and guide for group training discussions.

Each skill pack in the Pinpoint Skill Development Training Series was developed from proven strategies and techniques created by Timothy Bednarz to effectively train thousands of employees in Fortune 1000 companies since 1990.

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