We are proud to stock the famous Resolving Customer Service Problems: Pinpoint Sales Management Skill Development Training Series.

With so many available recently, it is wise to have a make you can trust. The Resolving Customer Service Problems: Pinpoint Sales Management Skill Development Training Series is certainly that and will be a superb buy.

For this reduced price, the Resolving Customer Service Problems: Pinpoint Sales Management Skill Development Training Series comes widely respected and is a popular choice with lots of people. Majorium Business Press have added some nice touches and this equals good value.

Resolving Customer Service Problems clearly illustrates why customer service is essential to your overall sales success and customer retention, as well as the productive application of customer service methods and techniques.

You will discover the concept of moments of truth and how it impacts your business, and the sources of common customer service problems.

Additionally, you will learn why you customer is reluctant to confront you and your company, as well as the importance of allowing them to complain and vent their frustrations.

You will be taught strategies and techniques that facilitate their complaints, and ones to effective handle and productively resolve them.

You will learn how to build a strong customer service support team, as well as how to effectively monitor and evaluate its performance.

As part of the Pinpoint Skill Development Training Series, each skill pack (book) delivers eight core concepts, designed to provide a complete 360 degree perspective on each topic. You are focused on a single concept at a time, including the implications, techniques and strategies to apply the concept, reflection points and a hands-on activity or action plan that transfers the concept into practice.

The step-by-step instructions are structured to achieve each of Kirkpatrick's Four Levels. Each of the eight core concepts is designed to cross-reference and reinforce all other concepts within the skill pack. The combination of all hands-on activities, are designed to produce a master action plan for the specific skill pack.

This skill pack is ideal as an informal training tool for coaching or personal development. It can also be used as a handbook and guide for group training discussions.

Each skill pack in the Pinpoint Skill Development Training Series was developed from proven strategies and techniques created by Timothy Bednarz to effectively train thousands of employees in Fortune 1000 companies since 1990.