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- 10 Steps to Successful Customer Service (ASTD 10 Steps Series) by American Society for Training & Development
- 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by AMACOM
- 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (Pfeiffer Essential Resources for Training and HR Professionals) by Pfeiffer
- 180 Ways To Walk The Customer Service Talk by Walk the Talk
- 21st Century Business: Customer Service, Student Edition from South-Western Educational Pub
1 to 50 of 77 pages